RETURN/EXCHANGE POLICY

·        We request you to please note and follow the below mentioned points before placing orders or after receiving the delivery:

We strongly recommend inspecting the product as soon as possible once they are received.

 

·        Please note that we only offer size exchanges. To be eligible for exchange, the item returned must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels attached. The product returned must not be in a poor condition or show any signs of wear, stains, or damage.

 

·        Please note all exchanges are subject to stock availability. If the desired size is unavailable, you can opt to exchange your item for an alternate product. In such a case, you can return it to obtain e-store credit (3 months validity) and purchase the new item separately.

 

DAMAGED/DEFECTIVE/WRONG PRODUCT

·        In case of defective/damaged products or wrong product delivery, please contact us promptly within the same day of delivery or latest within 48 hours from the receipt of the product by sending an email at [email protected] providing your order number and date, invoice copy and explaining briefly the issue faced. You are required to provide the package unboxing video and 3-4 clear photographs for damaged/defective/wrong product received.

·        We will check the details and arrange a reverse pick up of the product subject to the availability of the service in your area pin-code.

·        Once we receive the product back, we will conduct an inspection. Rest be assured your request shall be taken care of. We will investigate the case and notify you via email within 48 hours whether the claim is approved or rejected and the best available resolution to the issue. We may, at our discretion, either provide an exchange of such product or refund the amount paid or provide any other suitable resolution depending on the facts and circumstances.

·        In case refund is approved by us, the payment made by you will be refunded through the same payment method in 7 to 13 working days from the date we approve the same.

·      Please note that the return/exchange policy is subject to change.

REACH US

·        If you have any queries regarding return, exchange or refund, reach out to us at [email protected] or WhatsApp us on 9039781414

Customer care timings: (Mon to Fri 10:30AM and 5:30PM)

CANCELLATION POLICY

Once an order has been placed and payment has been confirmed, the order cannot be changed or cancelled